FREE SHIPPING (India) | COD AVAILABLE | SHIPPING WORLDWIDE | +91 9899331280

Return, Refund & Exchange

RETURN

We accept returns within 36 hours of order receipt by customers, respective of the quality check performed before final acceptance of product return. Unless otherwise purchased on sale, not applicable on items purchased on sale.

Product/s being returned / sent for exchange must be in their original condition, unwashed. The packaging and tagging should be as received. Products without THERE! packaging bags & tags will not be accepted. Any Defect in product, cost to be borne by the customer. 

To request for your return you may write to us at hey@thereyougo.in and our team will get in touch with you within 72 hours of receiving the email on working days (Monday - Friday) between 10 am to 6 pm.

To quicken the process and service provided by us, we request you to mention your order number, matter of concern and if possible send us images. 

Your return order will be picked up within 3 - 4 working days (Monday - Friday) of your email.

Return on international orders (outside India) is not applicable

Return will not be applicable on any masks. 

Return will not be applicable on any accessories. 

Return on any item that is customised to your size on your request, to an existing size or a new piece, cannot be returned. 

REFUND

Orders payed for in cash, can either be refunded in form of store credit or full refund to your bank account under the same name as the purchaser.  

For orders you place using the card, we will reverse the transaction on the same card that was used for purchase.

All refunds will take a minimum of 2 - 3 working days to reflect in your account / card, whichever applicable.

We trust you, but just to ensure our quality team gets to do their fair share of checks, we request you to allow us time to refund till the products returned to us are quality checked for the concern that made your experience unsatisfactory.

Refund on international orders (outside India) is not applicable

Refunds will not be applicable on items purchased on sale. 

Refunds will not be applicable on any accessories. 

Refunds will not be applicable on any masks

EXCHANGE

We accept exchange within 36 hours of order receipt by customers, respective of the quality check performed before final acceptance of product return. 

Product/s being returned must be in their original condition, unwashed. The packaging and tagging should be as received. Products without tags will not be accepted. Any Defect in product. If any of the above is applies, cost to be borne by the customer. 

To request for an exchange you may write to us at hey@thereyougo.in and our team will get in touch with you within 72 hours of receiving the email on working days (Monday - Friday) between 10 am to 6 pm. 

To quicken the process and service provided by us, we request you to mention your order number, matter of concern, what product or size to be exchanged for. 

Incase of exchange of a lower amount, we will add the differential amount to your store credit.

Incase of exchange of a higher amount, we will share a payment link through which you may process the differential order post which we will dispatch your order.

Items purchased on sale may be exchanged for another product either of the same value or higher. The differential amount for the exchanged product will be borne by you. 

As we do not cancel orders once they have been placed, you may either return or exchange, on receipt, them as per the way mentioned above. We will be happy to help you.

Exchange on international orders (outside India) is not applicable

Any merchandise purchased on sale, to be shipped back by customer incase of any exchange required. 

Merchandise purchased on sale, any customisation on the product (if required) extra charges to be borne by the customer 

Exchange will not be applicable on any masks.  

Exchange on accessories is not applicable. 

2nd Exchange attempt of products will be borne by the customer. 

 

MISCELLANEOUS

Customisation of size is not included in any item on sale. The merchandise maybe purchased at the actual cost of customisation.

Any credit note must be utilised by the customer within 3 months of receiving the credit note.